FAQ

Here is a list of frequently asked questions which may help you find what you wish to know quickly.  If this does not help then please call 07947590447or contact us using the form on the contact us page.

Q: What is a Diagnostic visit?

A: A Diagnostic is where we call out and find the problem with your machine. If it can be repaired in the first visit, we will usually charge an extra £20-£40 + Parts (if needed) Or if we find a service is needed the charge is £89 instead. If your machine needs specialist parts we do not carry, we will then charge the £89 for the Diagnostic Visit and give you a repair quote to return and fix the machine.

Q: Do we cover your area?

A: See our table of postcode areas for service in your area.

Q: How soon will you be able to call out?

A: We aim to call within a week where possible but with a maximum of two weeks.

Q: Am I covered if a repair fails?

A: Yes all work carries a 3 month warranty by law; Parts warranty is what is supplied by the parts supplier which will be a minimum of three months.

Q: Will it definitely be possible to fix my machine?

A: All faults can be fixed the only issue is that sometimes we find the cost can be more than a machine is worth. We will give you the best advice we can when we know what the fault is this generally requires a diagnostic visit but sometimes we may know from a chat on the phone.

Q: Is it important to get a Treadmill serviced?

A: Yes the biggest most expensive issue with a treadmill mainly is lack of lubrication can cause excess strain to the motor. This in turn can cause the MCB to fail.