UK GYM REPAIR Mobile: 07947590447
UK GYM REPAIRMobile: 07947590447

Customer feedback

We here at UK Gym Repair want you as our customers to be satisfied without service. The following are our guidelines we expect all our staff to follow.


1) All staff to be of neat appearance, Clean and smart.


2) All Staff to be polite and as helpful.


3) All customers to be kept updated.


4) All work to be carried out quickly, cleanly and to a high standard.


5) Any issue or problem should it arise should be dealt with fairly as a matter of urgency.


6) That any reasonable request by a customer is carried out to the best of our ability


We would really appreciate any comments good or bad to help us improve our service to you. Thank you your help towards any improvement is much appreciated


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  • Tom (Thursday, January 26 23 09:16 am GMT)

    Excellent friendly professional service provided by Matt. Arranged for a phone call to go through the problem on our cross-trainer. He knew what the issue was, the solutions available to me & approximate costs. Broke the issue & solution down into something that I could understand and fix myself. Would recommend to anyone with issues with gym equipment

  • Sarah Jackso (Tuesday, October 25 22 08:47 am BST)

    First time I used the service. Booked in quickly and work carried out the next day. Would definitely use again.

  • Richard (Friday, April 01 22 02:33 pm BST)

    All 6 guidelines met! Fantastic service from start to finish. Repair completed within 24 hours and at a great price.

  • Tina Westwood (Saturday, February 20 21 09:59 pm GMT)

    Thank you Matt for taking our new treadmill upstairs, which was a very tricky manoeuvre!! And then assembling it. Very friendly and very knowledgeable, good communication too, great service!!

  • John & Nicola (Thursday, September 24 20 08:10 pm BST)

    Just a note to say how delighted we were with your fast and efficient service. Your friendly and professional engineer arrived early this morning and fixed the minor problem with the display on our Kettler treadmill. Such excellent customer service is a rare thing these days.

  • Gurpal Marway (Thursday, June 25 20 01:25 pm BST)

    2 very qualified engineers repaired my crosstrainer and had good knowledge of the intricacies of fitness equipment. Great value for money, customer service, communication and all round pleasant experience

  • Francis Cassidy (Friday, June 19 20 01:57 pm BST)

    Impressed with Matt, really good, showed an interest in what was a small issue and talked me through it, good service.

  • Dee (Monday, March 19 18 10:30 am GMT)

    Thanks Matt for the excellent time and advice given today regarding problems with our Nordictrack T12!!!!

  • Patricia (Thursday, October 23 14 06:47 am BST)

    Good service
    Matt nice guy he Explained what was wrong,what options we had at what cost,he was professional , efficient and on time thank you

  • M Leonard (Wednesday, April 30 14 03:35 pm BST)

    Very friendly and professional. Found the fault straight away. Very pleased doing business with you.

  • M E Leonard (Wednesday, April 30 14 03:33 pm BST)

    Excellent service provided, the repair person was on-time, very helpful, knowledgable and fixed the problem there and then.

  • Ms Neal (Monday, March 10 14 08:43 pm GMT)

    Very friendly service and knowledgeable on different types of fitness equipment. Would be happy to use again.

  • Chris (Wednesday, February 26 14 10:40 pm GMT)

    Matt was able to resolve the problem without performing / charging for any unnecessary work. And throughout the service, Matt was very helpful, giving advice on how to extend the life of the
    treadmill. The treadmill is now working again and I have a much better idea of how to look after it!

  • Joanne edge (Wednesday, February 05 14 01:09 pm GMT)

    Very efficient, arrived on time, good communication in text and matt was so helpful

  • dave job (Wednesday, January 29 14 03:03 pm GMT)

    Pleased with service so far

  • Mr Bhanji (Wednesday, January 15 14 10:13 pm GMT)

    Great service, was really helpful and efficient.

  • Michelle Pinch (Sunday, January 12 14 08:56 am GMT)

    Matt was very friendly and helpful. He quickly diagnosed the problem and offered helpful suggestions of how to go ahead with the repair,

  • Samantha Fawn (Thursday, January 09 14 03:20 pm GMT)

    Staff were very polite and helpful. And don't rip you off with extras!!! The lubricant is very reasonably priced.

  • Nick Gangadis (Saturday, December 21 13 05:09 pm GMT)

    Very friendly and professional. Found the fault straight away. Very pleased doing business with you.

  • xu (Tuesday, December 10 13 08:57 pm GMT)

    efficient and kindly installation

  • Stacey A. (Thursday, December 05 13 01:16 pm GMT)

    Just had Andy travel over to us in South-east London to fix our Nordic track Treadmill. Very professional, great job, highly recommend!!!

    Dec 2013

  • Judith Bradshaw (Monday, December 02 13 08:43 am GMT)

    The engineer was very proficient, polite and explained everything clearly.
    Thank you.

  • Helen Gilfillan (Tuesday, November 05 13 02:09 pm GMT)

    I don't recall if they were wearing company uniform but very prompt, polite and helpful. Great service, now waiting for repair quotation.

  • liz (Thursday, October 31 13 12:20 pm GMT)

    great service both lads very helpful

  • Jan (Monday, October 28 13 08:44 am GMT)

    Shame we couldn't salvage our ageing reebok running machine, but your appraisal saved us needless repairs and cost. Thank you for your honesty!

  • Mik Baines (Monday, October 28 13 08:41 am GMT)

    Great service, thank you.

  • Martin McClure (Tuesday, October 22 13 05:33 pm BST)

    Very satisfactory. The engineer gave an honest opinion and good advice. We would be very happy to deal with your company again.

  • Tony Evans (Saturday, October 19 13 11:56 pm BST)

    A pleasure to meet you, sorry it was a wasted call on your part.

  • Raj Charl (Monday, October 14 13 10:14 am BST)

    Great Service, gave a good price and made sure the job was done regardless of time taken.

  • Roy Williams (Thursday, October 03 13 02:27 pm BST)

    Fantastic service, got a text message a few days before, to confirm appointment date and 2 hour time slot.
    On day of appointment got phone call to confirm time.
    Matt replaced bearings on Reebok treadmill very quickly and professionally.
    Great price, would use again. 10/10

  • Mrs Peel (Tuesday, September 17 13 09:58 am BST)

    Thank you Matt for your visit this morning . I would like to comment on how efficient your service has been ------timing , information ------.

  • Mr Singh (Friday, August 30 13 11:06 am BST)

    Thank you so much for your help. I thought id have to throw my treadmill away. its working perfectly now.

Our office hours

Mon-Fri :

10:00  - 16:00 

Sat :

10:00  - 12:00 

Our Working hours

Mon, Tue, Thu, Fri :

07:00  - 17:00 

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